General Information:

Q: What are your most popular flavors?
A: We have devised a list of 5 essential products that every coffeehouse, restaurant or bar operator should always have on hand. Please visit www.monin.com and click MENU/OUR PRODUCTS/ESSENTIAL PRODUCTS for the 5 Essential Monin products that are right for your business.

Q: Where can I find recipes for Monin products?
A: Delicious and easy recipes are included on each Monin bottle. For additional recipes, please visit our Recipe Database located on the homepage of www.moninstore.com.

Product Ingredients:

Q: Do Monin products contain gluten?
A: No, Monin products are gluten free.

Q: Do Monin products contain any dairy ingredients?
A: Monin Syrups (including Premium, Organic and Sugar Free Syrups), Sweeteners, Fruit Purées and Beverage Concentrates do not contain dairy ingredients. Monin Sauces do contain dairy ingredients.

Q: What is the sugar in Monin products?
A:  All Monin Premium Syrups and Tea Concentrates- pure cane sugar
      Monin Organic Syrups- organic evaporated cane juice
      Monin Sauces - pure cane sugar
      Monin Fruit Purées- cane sugar
      Monin Agave Nectar and Monin Organic Agave- organic agave nectar
      Monin Honey Sweetener- pure honey
      Monin Fruit Purées – beet sugar
We never use high-fructose corn syrup (HFCS) in any of our products.

Q: Do any Monin products contain caffeine?
A: Monin Espresso Syrup and Monin True Brewed Espresso Concentrate contain extracts of coffee beans so they contain some caffeine, 2.1 mg/1 fl. oz. and 25 mg/1 fl. oz., respectively. The amount is generally lower than in a regular cup of coffee or espresso.
The amount of caffeine in Monin Tea Concentrates is minimal. The rest of Monin products do not contain caffeine.

Q: Do any Monin products contain nut allergens (tree nuts)?
A: Yes, some Monin products contain tree nut allergens: Roasted Chestnut Syrup and Hazelnut Syrup, Sugar Free Hazelnut Syrup and Organic Hazelnut Syrup.
Monin product back labels display allergen information if applicable.
Allergens are handled following strict FDA guidelines and internal HACCP (Hazard Analysis of Critical Control Points) program. Contact us for any additional allergen-related questions.

Q: Do any Monin products contain peanut allergens?
A: Yes, some Monin products contain peanut allergens: Monin Peanut Butter, Macadamia Nut and Toffee Nut Syrups. Monin product back labels contain allergen information if applicable.
Allergens are handled following strict FDA guidelines and internal HACCP (Hazard Analysis of Critical Control Points) program. Contact us for any additional allergen-related questions.

Q: Do any Monin products contain HFCS (high fructose corn syrup)?
A: No, Monin products do not contain HFCS. See “What is the sugar in Monin products” question above.

Lifestyle Questions:

Q: Are Monin products Kosher?
A: All Monin products are Kosher, with the exception of Bitters

Q: Are Monin products Halal?
A: the majority of Monin products are Halal in accordance with the rules set forth by Ifanca (Halal-food certification organization). Please contact us for a complete listing.

Q: Are Monin products Vegan?
A: All Monin Syrups (including Premium, Sugar Free and Organic Syrups), Beverage Concentrates and Fruit Purées are vegan. Three out of four Monin sweeteners are vegan: Monin Pure Cane Syrup, Monin Agave Nectar and Monin Sugar Free Sweetener. Monin Honey Sweetener is made with pure honey (produced by bees) so it is not vegan. Monin Sauces are not Vegan.

Shelf Life and Storage:

Q: Where is the expiration date located on the Monin product bottle?
A: The expiration date is printed on the neck of the Monin product bottle (e.g. “EXP 07/12”) for all Monin products except 50 ml sample bottles and 12 oz. Sauces. 50 ml sample bottles display the expiration date on the label. 12 oz. Monin Sauces display the expiration date on the cap.

Q: What is the unopened shelf life of Monin products?
A: - Monin Syrups in 750 ml or 50 ml glass bottles: 36 months except Lime, Lemon and Orange: 24 months
- Monin Organic Syrups: 18 months
- Monin Sugar Free Syrups in 750 ml glass and 1 L PET bottles: 18 months
- Monin products in 1 L PET bottles: 18 months except Monin Fruit Purées and Monin True Brewed Espresso Concentrate: 12 months, and Monin Desert Pear Syrup: 6 months
- Monin Syrups and Tea Concentrates in 50 ml PET sample bottles: 12 months
- Monin Gourmet Sauces in 64 oz. bottles: 12 months
- Monin Gourmet Sauces in 12 oz. bottles: 18 months

Q: What is the opened shelf life of Monin products?
A: Shelf life after opening depends on storing conditions and If a pump is used. Store Monin products at a temperature between 65-80⁰F/ 18-27⁰C.
Avoid high humidity, heat and sunlight as much as possible. If using pumps, cover pumps with foil overnight in order to prevent any possible mold entering through pump opening.

Q: Do Monin products need to be refrigerated?
A: Monin products do not require refrigeration. Refrigeration is recommended for Monin Desert Pear ® Syrup in order to preserve the bright color.

Accessories:

Q: Do you offer racks, pumps, and other accessories for the display and use of Monin products?
A: Yes, Rack, pumps, and more tools are viewable on our ACCESSORIES page and available at your Monin Distributor. To get in touch with a distributor in your area, Contact us at monin-usa@monin.com

Q: How much product does a Monin pump dispense?
A: Monin offers specially designed and calibrated pumps for 750 ml Syrups, for 1 Liter Syrups, for 1 Liter Fruit Purées, and for 64 oz. Gourmet Sauces. Our Syrup pumps dispense ¼ fl. Oz., while our Fruit Purée pumps and our Sauce pumps dispense ½ fl. oz. To view our pumps and pourers, please visit the Accessories Page.

Troubleshooting:

Q: The milk is curdling when I add Monin Lemon Syrup. Why?
A: Just like mixing lemon juice with milk will cause curdling, mixing some naturally tart Monin Syrups with milk (especially hot milk) may not be recommended.

• If a flavor is really tart in nature (e.g. lemon, lime, orange, pomegranate) the corresponding syrup will usually not be recommended with dairy products
• Monin product pages contain dairy recommendations
• Use the Monin Recipe Search on www.moninstore.com to view recipes for specific Monin products.

For additional questions, feel free to contact us at monin-usa@monin.com or at 855.FLAVOR1 (855-352-8671)

Q: Why is there a ring/sediment on the inside of a Monin fruit syrup bottle?
A: This may be caused by any naturally occurring fruit oils, pulp or pectin contained in the Monin fruit syrup.
This should dissolve once shaken and is not a cause of concern. For any remaining questions, please call Customer Service at 855.FLAVOR1 (855-352-8671) or (1)727-461-3033.

Finding MONIN® Products:

Q: Where can I purchase Monin products?
A: Restaurant and coffeehouse operators can purchase Monin products at foodservice and coffee distributors nationwide.

• The Monin Sales Representative in your area can put you in contact with the right distributor.
• Click FIND YOUR U.S.  SALES REP at the bottom of the page on www.monin.com

For small online orders of one bottle of more, visit the Monin Store (www.moninstore.com).

Environmental:

Q: Are Monin product bottles and packaging materials recyclable?
A: Yes, all Monin product bottles and packaging materials are recyclable where facilities exist. We recently phased out polystyrene (the cushioning material used as partition in some of our shipping boxes which is difficult to recycle) with a more environmentally friendly packaging option.

Q: How “Green” is Monin?
A:

• Monin products are packaged in recyclable bottles and packaging. Environmentally friendly molded pulp package is available to our distributors. This is a much more “green” option that regular polystyrene foam.
• We have a comprehensive recycling program in place at Monin Gourmet Flavorings, at the production plants, warehouse and offices.
• We recycle a wide variety of items including products discards, paper, cardboard, glass, plastic and more.
• We have implements an innovative “Syrup to Bees” recycling program.
• Monin Syrup that can no longer be sold is sent a Florida beekeeper where it is used as bee feed.
• “Colony Collapse Disorder” has dramatically reduced the bee population in recent years
• Bee pollination directly influences every third bite of food that humans consume.

For more information on Colony Collapse Disorder, click here